Privacy Policy

We collect the following categories of information:

• Account Data: Name, email address, phone number, mailing address, password, company affiliation, and billing details provided when you create or manage an account.
• Client and Property Records: Information you upload about your customers, properties, inspections, media, signatures, and related documents.
• Usage Data: Log files, IP address, browser type, device information, pages viewed, referring URLs, and timestamps collected automatically through cookies, pixels, or similar technologies.
• Support Communications: Messages, attachments, and metadata you submit to our support or feedback channels.
• Third-Party Data: Information we receive from integrated services (for example, Google or payment processors) when you connect those accounts.
• SMS Data: Phone number, opt-in status, message history, and delivery metadata when you consent to receive text messages.

We use personal information to:

• Provide, personalize, and maintain the RapidFire Reports platform.
• Process transactions, subscriptions, invoices, and payments.
• Send important administrative notices, product updates, and security alerts.
• Deliver customer support, troubleshoot issues, and analyze service performance.
• Improve and develop features, conduct research, and prevent fraud or abuse.
• Comply with legal obligations and enforce our agreements.

Where required by applicable law, we rely on one or more of the following legal bases:

• Performance of a contract (for example, providing ordered services).
• Legitimate interests (such as securing our platform and improving it).
• Compliance with legal obligations.
• Consent, when you have granted it and before any optional processing.

We may share information with:

• Service Providers: Trusted vendors that help us operate, such as hosting, analytics, communications, and payment partners.
• Business Partners: When you enable integrations or request we share data on your behalf.
• Legal and Safety: Authorities or third parties when required by law, subpoena, or to protect rights, property, or safety.
• Corporate Transactions: In connection with mergers, acquisitions, financing, or asset sales, subject to confidentiality safeguards.
• Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We use cookies, web beacons, and similar technologies to remember your preferences, authenticate users, analyze traffic, and customize content. You can adjust browser settings to refuse cookies, but doing so may limit functionality.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and accounting obligations, resolve disputes, and enforce agreements. We may anonymize or aggregate information for longer-term analytics.

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no security measures are perfect, and we cannot guarantee absolute security. Please use unique passwords and notify us immediately of any unauthorized access.

RapidFire Reports operates in the United States and may process information in other countries that may have different data protection laws than your jurisdiction. We take steps to ensure transfers comply with applicable requirements.

Subject to local law, you may have the right to:

• Access, correct, update, or delete certain personal information.
• Object to or restrict specific processing activities.
• Port data to another service.
• Withdraw consent when processing is based on consent.
• Opt out of marketing communications by following unsubscribe instructions or contacting us.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

Our services are not directed to children under 13 (or under the age required by local law). We do not knowingly collect personal information from children. If you believe a child provided data, contact us and we will remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date and may provide additional notice where required. Continued use of the services after changes constitutes acceptance.

If you have questions or requests regarding this Privacy Policy, please email support@rapidfirereports.com.